Supporting the Bridal Business Industry

Posts tagged ‘20/20’

Pushing and Pulling – Pulling and Pushing…is your marketing getting you leads?

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Every bridal & event business has some common traits. They all need to attract the attention of potential buyers. They all need a way to turn those prospects into paying customers. All businesses need to establish systems that please customers, encouraging them to buy again, and/or recommend them to family and friends.  Creating awareness of your Bridal or Event business, your products or services can be done by becoming aware and implementing the steps below to make it to the top!

Here are some of the ways we step through the process to get that sale!

Stage 1: Attract Traffic

The “traffic” may come to you through website visitors, phone calls, in-person visits, trade shows and more. Your methods of advertising and attracting interest will determine the quantity of leads, the quality of prospects, and the way they reach you. You may attract traffic with Pay-Per-Click ads on Google or Facebook, social media activity, partner referrals, print ads, networking, live events, or any number of other methods. Once you get the word out about your company and gain people’s attention, you can begin to capture their contact information and follow up.

Stage 2: Capture Leads

As you know, I encourage my ‘clients,’ to immediately make that visit with the bride and/or customer-looking at your services.  I believe that when a bride is planning her wedding, she WANTS to know those who is working with her to plan her dream.   Obviously, you may not get that immediate chance to ‘create a visit.’   So I believe that you need to maximize the traffic you attract. Only a small portion of your leads that you don’t have visits set up with, will become customers right away. The rest will take time to explore their options and think about their needs before they make a purchase decision. You need a way to follow up with these leads so that they come to you when they are ready to buy. Some of the ways we promote our clients is to establish a free offer that has value (i.e. ebook, video, free trial), then add this information into our CRM data file.  (Customer Response Management.)  It is very important that when a person converts from an anonymous website visitor to a lead, a contact is created in your CRM.  (See below for more details)

Stage 3: Nurture Prospects

Prospects who sign up for a free offer are essentially “raising their hand” to learn more about how your products and services will satisfy their need or solve their problem. Once you capture their contact information and feed it into your CRM,  you must use campaign sequences to send educational, persuasive messages that will educate prospects and maintain their attention until they are ready to buy.

Stage 4: Convert Sales

As the brides move closer to buying your product or service, the follow-up messaging should change and / or your outreach to them should be what ‘closes’ the sale.   This is where we hear, ‘I give them information once and they don’t respond.’  Does that mean you stop working and reaching out in different ways to solidify your relationship with the bride?  No!  You must ‘give them a reason’ to work with you –what interests one bride, may be different for the next one.

Stage 5: Deliver & Satisfy

After the sale, it’s time to deliver the goods and create happy dreams. Don’t drop the ball here!   When you are the one helping her ‘plan the wedding or event of her dreams,  it is highly important that you deliver a top-notch fulfillment experience and automatically follow-up to make sure new customers are completely satisfied. This stage may include sending a product in the mail as a thank you or completing a personally delivered service.  This industry is made up of ‘relationships!’ 

Stage 6: Relationship Building

Establishing a remarkable customer experience makes it easier for you to earn repeat business from your existing customers.  A bride that was thrilled with your service or product usually doesn’t mind that you can periodically offer complementary products or services so that they may buy from you again and/or refer you to her friends. You maintain customer respect and interest by sending relevant offers that are related to the interests they’ve expressed in the past.

Your number one job is to create  lifelong fans that advocate for you & your brand.  Don’t let your dreams-or your customers-slip away–Keep Pushing, Keep Pulling, it’s not as hard as you may be making it out to be!  If you’d like more information to get help on with a proven framework for developing a more streamlined, scalable marketing plan so that you can watch your event & bridal business grow quickly and profitably, get in touch with us today at EvansSalesSolutions.com  or call:  805-222-5946.

It’s time for you to Dream BIG about your business!

Sign up for a national Bridal Business Boot Camp or Bridal & Event Professionals Academy!

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Why Bridal Business Boot Camp?

Why Bridal Business Boot Camp?

When we worked out (strength and body conditioning) in 2006, we found it inspiring to work with ‘Extreme Boot Camp!’  (see picture)  Starting at 6 am -we ran, jumped, stretched and hit goals daily…sounds like a great way to ‘grow wedding business!’    Click Here to Find a Bridal Business Boot Camp near you!

Wedding Confidential….The Real Stories

Several weeks ago, ABC’s investigative reporter, Elizabeth Vargas interviewed wedding professionals from around the country on 20/20.  From the comments since, the ‘wedding industry’ as a whole’ did not feel that the report was by any way true and did not showcase the true essence of the hard work that is done to create a ‘dream wedding.’

Click here for full interview

Click here for full interview

“Watching the negative press and the discussions that have ensued since the report–has been very ‘eye-opening,’ and interesting,” said Chris Evans, of Evans Sales Solutions, (who was also interviewed to showcase his ‘Bridal Business Boot Camps,’ ) said,  “I think the easiest way to overcome bad publicity is to flood the internet with good publicity.  Anyone who has been in the wedding industry-for any length of time, knows that there is thousands of wedding professionals–doing GOOD  every day!”

The new website and blog ‘Wedding Confidential,’ (named after the show on 20/20,)  is dedicated to spreading the stories of success made possible by true wedding professionals.  Knowing that the vast majority of wedding professionals are hard working, dedicated individuals in companies that work each day to make the brides ‘dreams to come true,’ we want the world to know these incredible stories.

We encourage all wedding related businesses or (couples) those who have seen the good in our industry to showcase it on this website!

Click here to go to blog

Click here to go to blog

Please either POST your stories, add pictures or send this to the email below if you need help.  Once approved, your story & pictures will show on the website!  At the end of each month, we will forward these incredible stories to all media and ask that you add this link to your website and send it on as well!  Check out: www.WeddingConfidential.org — and share this great information!

If you need help to post this story, please send submissions to: submit@weddingconfidential.org

Responding to the ABC 20/20 segment on ‘Wedding Confidential’

Log onto ‘Wedding 101-Internet Radio,’  Thursday, January 24 at 10:00 am, with Anchor David Rothstein and hear what ‘Wedding Expert Chris Evans,’ of Evans Sales Solutions, says about the interview he was part of– on the show ‘Wedding Confidential’ on ABC, 20/20 with Elizabeth Vargas.    Chris stated, ‘When I was asked to participate in the show, showcasing the ‘Bridal Business Boot Camps,’ and how I teach across the country-I was surprised to see the outcome of the final cut-portraying the wedding professionals–in a bitter light.’

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Wedding Expert Chris Evans Interview with Elizabeth Vargas ABC

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Wedding Expert Chris Evans Interview with Elizabeth Vargas ABC

Chris will discuss the controversy that has been sparked by the show and offer his unique perspective and what wedding pros should do to go forward.  Click here to join:  ‘Wedding 101 Internet Radio show’ with David Rothstein,

Join them on Thursday, January 24, 2013 @ 10:00 am. 

Chris will be on #WeddingMarketChat (CLICK HERE) for a twitter interview on  “Stop Selling Products & Start Selling the Visit with #ChrisEvans of  ‘Evans Sales Solutions’ @Wedding Market   January 30, Wednesday @ 1:00 pm

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