I must admit, I’m amazed by the wedding professionals who spend thousands of dollars and hundreds of hours promoting their business only to throw it all away when the bride can’t reach them. Isn’t that the point of marketing and public relations; allowing interested parties to actually make contact with you?
Doesn’t it seem counter intuitive to post your email address as a point of contact and then create a barrier to that contact with a spam filter? Oh I know, we are in a war against spam and without the
filters we will lose. I don’t think so. Spam is just one of the costs of doing business today. Fight spam by clicking the delete button, not sending potential clients to your competitor who doesn’t employ a spam filter.
You don’t think a spam filter is such a great deterrent? Let’s look at it another way.
Imagine you promote your business’s telephone number. Everyplace your prospect looks they see your phone number. When they finally pick up the phone to give you a call, instead of actually reaching you they have to answer some questions about themselves so that you can determine IF they are truly worthy to receive follow-up from you. How many potential clients will hang in there and invest the effort to become actual clients? Why wouldn’t they just call another wedding professional who will actually pick up his phone? It’s not likely that anyone would actually create such a barrier to contact via the telephone. If you are promoting your email address as a point of contact for your business, you shouldn’t create barriers there either.
Stop Being Lazy!
Every time I run across a spam filter for a business, I am perplexed. Why would any business owner purposely make it harder for potential clients to get in touch with her? The bottom line is that spam is inconvenient. Wouldn’t you rather create a small inconvenience for yourself than one for the person who is trying to give you some of their hard-earned money? Please….take the 10 minutes required each day and manually delete spam messages. Wouldn’t you rather give up 10 minutes than lose just one customer?
You Don’t Want to Send the Wrong Message
Besides being inconvenient, a spam filter delivers this message to each prospect: “Hi. I’m so busy that I can’t figure out how to set up email filters to cut down on spam. I also believe that my time and energy is important than you working with me, therefore, I am going to make you jump through some hoops to prove you are worthy of my attention. Once you jump through these hoops I promise to have you question the service that I am providing you right now, which may result in giving you pain later.”
The truth of the matter is that spam filters and excellent customer service don’t go together! I am sure most consumers believe that barriers to contact detract from an outstanding customer
3 Easy Ways to Reduce Spam
1. Make an attempt to avoid electronic email harvesting programs by posting your email address without symbols. For example, instead of posting email@example.com –post john[at]royalweddings[dot]com.
2. Learn how to use and set up the spam filters on your email program. Even the free email programs are outfitted with sophisticated filters.
3. Have a dedicated business email. Don’t sign up for newsletters and free offers with your business email address. Only use your business email address for business functions and you will surely
see a decrease in the number of spam messages you receive.
You can learn more about advertising programs and generally accepted policies that cost you money by reading my book, ‘How to Double Your Wedding Business in 12 Months’ by visiting
http://www.EvansSalesSolutions.com or call 805-322-4446
Evans Sales Solutions, LLC, is an outsourced bridal marketing concierge company. We operate to best suit our clients needs by providing a complete range of full service marketing techniques and training. As a solutions-based and results-driven concierge in today’s fast-paced marketing environment, we simplify the lives of our clients while growing their sales and increasing their profitability.